Process Manager

📅 Start: Nov 23, 2026 | ⏳ Dauer: 1 year , 1 month | 🕐 Auslastung: nach Absprache | 📍 Einsatzort: Brussel, Belgium

Location Brussel Hours/week

• Own the Change Enablement practice, governance framework, standards and process maturity roadmap.

• Chair iCAB, CAB and eCAB forums and provide final governance recommendations for high-risk and business-critical changes.

• Drive risk-based decision making by validating impact assessments, implementation plans, testing evidence and rollback strategies.

• Maintain the Forward Schedule of Changes (FSC) and oversee cross-customer change collision management.

• Provide executive visibility on change risks, service impacts and governance exceptions.

• Define and monitor KPI and SLA performance targets for Change Management.

• Lead Post Implementation Reviews (PIR) and ensure lessons learned are translated into measurable service improvements.

• Partner with Incident, Problem, Release, Service Delivery, Project Delivery and Customer Success teams to reduce change-related disruptions.

• Support customer governance boards, audits, compliance reviews and contractual reporting obligations.

• Coach operational teams and promote a culture of ownership, quality and continual improvement.

• Drive Continual Service Improvement initiatives and increase process maturity across the organization.

• Incident manager on duty outside business hours on a rotating basis

• Integrity, ethics and values come naturally to you.

• Strong leadership, communication, and interpersonal skills.

• Proven ability to manage large-scale IT processes and work effectively with diverse teams and stakeholders.

• Problem-solving mindset, always with an eye on the result

• Effective in navigating complex stakeholder positions and discussions

• Financial knowledge to manage and understand managed services processes

• Positive and constructive, even in difficult circumstances.

• Strong in cooperation, you can mediate and create a real group spirit.

• Stress resistant, sociable and can easily persuade people to reach consensus.

• Act as a role model for the ’Proximus NXT IT’ values and Growth mindset

• contract