JC0137 Service Desk Engineer junior

📅 Start: Oct 26, 2026 | ⏳ Dauer: 1 year , 2 months | 🕐 Auslastung: nach Absprache | 📍 Einsatzort: Brugge, Brugge, Belgium

Location Brugge, Brugge Hours/week

• Provide first- and second-line support for hardware, software, and network issues

• Log, track, and resolve incidents and service requests using a ticketing system

• Troubleshoot and resolve issues related to Windows, Office 365, VPN, printers, and mobile devices

• Install, configure, and maintain desktops, laptops, and peripherals

• Escalate complex issues to relevant support teams or vendors

• Maintain accurate documentation of incidents, solutions, and procedures

• Support onboarding and offboarding of users, including account setup and access rights

• Ensure compliance with IT policies and security standards

• Contribute to continuous improvement of service desk processes

• Degree or certification in IT, Computer Science, or related field

• Minimum 3 years of experience in a service desk or IT support role

• Strong knowledge of Windows OS, Microsoft 365, Active Directory, and basic networking

• Experience with ITSM tools (e.g., ServiceNow, Jira, or similar)

• Excellent troubleshooting and communication skills

• Fluent in English, Dutch and French

• Customer-oriented, proactive, and able to work independently

• contract